FAQ

 

Q: What is the typical lead time for a Shutters n Shades service?  

A: Our typical lead time is 4-6 weeks, depending on suppliers. However, we always strive to deliver in the quickest possible time frame.  

 

Q: Are your zip-tracked external blinds ultrasonically welded?  

A: Yes, this has been a common practice for several years, due to welding being proven as a higher quality long-term binding method. 

 

Q: Do you offer sales and discounts?  

A: Sales and discounts are strictly limited. At Shutters n Shades, our mission is to provide quality products at every day, genuine pricing. We strive to provide consistency and honesty, and we believe this is reflected in our pricing.  

 

Q: Are your reviews genuine? 

A: Reviews for Shutters n Shades are genuine and reflect our service. As a small, family-run business, we value honesty and transparency.  

 

Q: Where are your blinds made? 

A: Overall, the vast majority of our blinds are made in Australia. We seek the use of local suppliers where possible and are proud to be a presence in the South Australian community. If you would like more information on products, feel free to get in touch with us.  

 

Q: When should I start thinking about blinds? 

A: To limit wait time, it is important to organise your blinds as soon as possible – including a new house build. Read our blog here on the importance of planning your build.  

 

Q: How long do plantation shutters take for delivery/installation? 

A: Australian-made Luxaflex PolySatin plantation shutters typically take 4-6 weeks to install, however we do offer an express installation service if you are in a hurry. Internationally sourced plantation shutters can typically be expected in around 10-12 weeks. 

 

Q: Do you offer payment plans? 

A: Yes, we offer interest free payments through Latitude Finance in partnership with Go MasterCard and Gem Visa.  

 

Q: Do you work directly with builders, architects, interior designers or project managers?  

A: Absolutely! We are proud to offer a range of building and design integration services. If you are a trade professional, we encourage you to get in touch with us to find out how we can work together. 

 

Q: Can I motorise my blinds?  

A: Yes. Motorisation of window furnishings is a great way to upgrade your home. Get in touch with us for details.  

 

Q: Do your blinds work with home automation options?  

A: Yes. We can easily and affordably integrate your blinds with all the latest technology, including Google, Siri, and Alexa devices.  

 

Q: I’m struggling with design and colour choices; can you help me? 

A: Yes. We love nothing more than helping with your home project and have a range of resources to assist and inspire you.  

 

Q: Will the creases in my outdoor zip tracked blinds disappear over time? 

A: It is common for newly installed fabric to have puckering down the sides. This is due to being originally stored in a rolled position. Puckering will typically disappear after 2 weeks of exposure to sunlight.  

 

Q: Can plantation shutters be used in wet areas? 

A: Yes. Our Luxaflex PolySatin option offers green guard protection from mould and mildew, making it fantastic for the laundry, bathroom and more. 

 

Q: How will strong wind affect my outdoor blinds or awnings?  

A: When strong winds are forecast and wind warnings issued, we highly recommend raising all outdoor blinds and awnings. We do not offer storm damage warranty. 

 

Q: How can I clean my outdoor blinds and awnings? 

A: Different fabrics require different cleaning agents and methods.

 

Q: How do I wash my curtain fabrics and blind fabrics? 

A: We recommend professionally dry-cleaning your curtains to minimise risk. Shrinkage due to incorrect cleaning is not covered by our warranty.